Returns & Exchanges

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached. Returns or exchanges must be initiated within [RETURN_WINDOW] days of delivery.

Non-Returnable Products

Several types of goods are exempt from being returned, including:

• Items marked as "Final Sale"
• Gift cards
• Personalised or custom-made items

Size Exchange Process

If you need a different size for the same item, please initiate an exchange request. We recommend consulting our Size Guide before purchasing to ensure the perfect fit. Exchanges are subject to inventory availability.

Wrong or Damaged Product

If you receive a defective, damaged, or incorrect item, please contact us immediately upon receipt at officialcalviarvistan@gmail.com with your order number and photographic evidence. We will arrange for a replacement or refund promptly.

Return Process

To return or exchange an item, please follow these steps:

1. Contact our support team at officialcalviarvistan@gmail.com or through our Contact page to initiate the request, providing your order number and reason for return.
2. Once approved, you will receive instructions on how and where to send your package. Please send it to: [RETURN_ADDRESS].
3. Pack the item securely in its original packaging.
4. Ship the item using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error.

Items sent back to us without first requesting a return will not be accepted.

Contact Information

For any return or exchange inquiries, please contact us at officialcalviarvistan@gmail.com.